MTN MoMo is a Disaster!!! And so are the consultants

After 2 whole working days of trying to redeem a Momo voucher and being unsuccessful, I contacted the customer service which was a complete waste of time. At some point i was put on hold for 18 minutes and then the call just got cut off. Resorted to visiting a MTN shop to redeem my voucher, was told the shop didn't have enough float. The lady who assisted me was nice enough to contact MTN carnival , and they also did not have enough float. So in a nutshell, MTN could not give me my OWN money wich I urgently needed for my infant's needs .

There's nothing more disappointing than a consultant telling you " there's nothing we can assist you with". Worse part is the travelling costs are another expense that I had not planned for.

The ussd string is also useless because it's always temporarily out of service!