MTN MoMo consultant utterly rude and unhelpful

I called in on the 08/10/2025 to activate my MoMo account of which they advised it was already activated and blocked due to non usage for more than 3 months. To be honest don’t remember when I activated it and which address I’ve used. I’ve moved 3 times in 6 years. So I failed the verification questions was advised to go to MTN store and ask the agent to call when I’m in store to call and confirm verification with my id and proof of residency. 09/10/2025 I went to MTN store in Johannesburg south I told them the issue and they advised me to call, I did so and explained what happened yesterday was met with a rude MoMo consultant who asked me the same verification questions and I told her I don’t remember them that’s why I’m currently in the MTN store to get help. She then rudely responded since I’m failing the questions there is nothing they can do to help. Why did the consultant advise me to go to MTN and il get help. I wasted my petrol and got the worst service from your consultant. They truly need to learn customer services and MTN need to find a better way to verify clients as I was in the store ID in hand but got no assistance. Can I get help as I’d like to use my MoMo account. And a helpful consultant and not someone who thinks they doing me a favour by doing their job. Utterly disgusted by their behaviour