SC
Sophie C

1 reviews | Active since Feb 2021

31 Aug 2023, 00:37

MTN MOMO A ****

I recharged my MoMo account via eft on Saturday, 26/08/2023 and my account was not credited. I then thought maybe there is some kind of delay with the bank and recharged again with a different account still my account didnt get credited, contacted MTN and was told it takes 24hrs for them to see payments and credit same. I waited for 24hrs which lapsed and still no credit on my account. I contacted MTN again for the second time after 24hrs waiting period and I was told of 48hrs waiting period, which I waited. After 48hrs still no credit . I phoned them again for the third time I was told of 72hrs waiting period🤦🏻♀️😭which I had no choice but to wait cos their so called champions said "there is nothing they can do their waiting period protocol is 72hrs". Okay fine I waited till Wednesday, the 30/08/2023 still no credit . And again I called and they said I must email bank statement or proof and they will investigate and come back to me within 72hrs again. I am so exhausted with this bulls*** waiting periods they are giving me cos technically when you recharge your account it should reflect immediately and it was before, why now we have to go through all this lengths for our monies. MTN MOMO STOP ****MING US PLEASE BRING BACK MY MONEY!!!!

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