MTN Mokopane Pick n Pay Mall needs a Management Audit

It's been 3 months now since my Stepdaughter app**** for a mobile internet router with Sim package... And still no internet and no feedback from Nomsa, who works at MTN Pick n Pay Mall - Mokopane. I have even driven through to Mokopane from where me and her Mom lives in Polokwane due to this branch's incompetence and gross negligence. THEY DO NOT CALL BACK AND REFUSE TO REFUND. I am solely holding Nomsa responsible, and if I was her manager, I'd have her fired.

She completely and openly disregards customer care and is a total waste of the representation of the word "MANAGEMENT"