1 reviews | Active since Nov 2012
MTN Mobiles Plus Team very poor service.
<p>I was contacted 3 x Friday 20 May 2016 telling me about the great upgrade deal I can get after a number of times of saying I'm not interested I told them to call back later as I want to consider everything first,. Later when they called and after being +- 20mins on the phone I signed up for the Samsung J1 Ace 2 for 1 deal on the flexi package of R110. they took banking detals for debit order and said I will receive confirmation via sms which I received andI will recieve my 2 x Samsung J1 Ace within 5 working days, just for them to call today and say they can not help me with the deal as they are out of store. This is unacceptable as they talked me into this deal and now that they have all my inofrmation they tell me that. I want Mobiles Plus to find those 2 samsung J1's for me on the same deal, because how can they sell things get all your personal details and then just throw up there hands and say can't help. This is rediculas and poor service, really expected more from MTN.</p> <p>I am just praying this is not a **** of some kind.</p>
Good Day jpp78
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the Mobile Plus support team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Good Day jpp78
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the Mobile Plus support team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
