MTN MOBILE UPGRADE
<p>To my regret i upgraded from a blackberry handset to a Galaxy A3 handset in June 2016. 4 months and several calls to different call centre managers and endless drives to the store where i did the upgrade, I'm still being billed for the old package. Guess what? No one seems to care or able to assist. I cannot cancel the contract nor can i get a refund. Absolutely Ridiculous!</p>
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MTN South Africa's replyOfficial
05 Sept 2016, 18:01Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the 1GB Bundle and the BIS have been deactivated on 2016-08-19, a credit of R261.40 (incl. vat) was passed to the account on 2016-08-19 for the services that were billed on the invoices dated 2016-07-01 to 2016-08-01. A credit request of R182.45 (incl. vat) has been sent through for approval for the services billed on the invoice dated 2016-09-01.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply05 Sept 2016, 18:01
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the 1GB Bundle and the BIS have been deactivated on 2016-08-19, a credit of R261.40 (incl. vat) was passed to the account on 2016-08-19 for the services that were billed on the invoices dated 2016-07-01 to 2016-08-01. A credit request of R182.45 (incl. vat) has been sent through for approval for the services billed on the invoice dated 2016-09-01.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Best regards,