1 reviews | Active since Nov 2019
I joined MTN, after very poor customer service from Vodacom for 3 years, only to find more appalling service. I am truly unhappy and disappointed at the way I have been treated as a new customer, since joining in November last year. I have been soft blocked twice with no warning, disconnected once with no warning, I have a dual sim phone that has both sim slots locked to MTN (supposed to only be one slot) and I took out uncapped Wifi, which I was unable to use for like 2 weeks and had to purchase data out of mine own pocket while they sorted it out for me. Now they want to bill for more than R1600, I was quote 4 different amounts as well: R681 R906 R1200 R1560
Now they want to try charge me more than R1600, They must be out of your minds. I am strongly considering cancelling al my contracts with MTN and suing them via ICASA or the NCC. I have phone call, email and eye witness evidence against them, I used to work for O2 in the UK, so I know my rights as a customer and how to use the evidence I have to sue MTN, I had to do the same with Vodacom just to get them to do their jobs, took them 4 months to do a simple refund of R1400, had to email the CEO, who got it done for me.
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