MTN MOBILE SERVICE PROVIDER THE WORST COMPANY TO DEAL WITH EVER, I WILL NEVER ADVISE ANY PERSON LESS ALONE COMPANY TO EVER DEAL WITH THEM!!!

I am a client of MTN and owner of my own company, my company phone was ****** late Saturday night 26 August 2017 on a fundraiser event at Stikland Hospital.

I app**** for a sim swap and stop on the card on Sunday morning at MTN Bayside Mall, however with MTN being *********** in providing service the sim card apparently could not be activated and another sim needed to be issued with in store assistant Michael on Monday after 6 emails to customer care and 3 more visits to the store I was still not back on the network.

The new sim was swapped again and I was asked to keep the phone off till this morning Tuesday 29 August 2017 to be activated, once again this process failed and nobody at the store can assist with answers nor provide me with a solution as they only deal with the documentation and application and escalations per mail. As my documentation was not filed or miss filled by Manager Clint Tobais my documentation now are lost or just somewhere nobody can locate… This doesn’t surprise me at all after 3 days of absolute disgrace of service by MTN. Customer care acknowledged my emails and provided reference numbers but never resolved or returned mails explaining the way forward or and explanation why we experiencing a problem... The assistance at MTN Store Bayside said today that I'm not the only one experiencing this problem, this is a ongoing and huge problem that many people experience and as a store they can only escalate the importance of the sim being re-connected nothing else... my question now is why do they have this huge problem and can't seem to resolve it?? It's easy to blame a system and system errors, I however think the support side do not have the sufficient knowledge to provide a service and if they do receive an error why don't they fix it or contact the shop to notify the client and to say what will be done, no they just leave the problem until the client performs and then you receive the message from the store assistance, "sorry we do not know, we can do nothing more than to escalate the connection again and again and ...." Really as a business owner myself I am appalled by the incompetence of the technical staff and customer care of MTN.