1 reviews | Active since Oct 2022
MTN & Mobile Plus bulldozing customers into contracts !!!
I am a long standing customer of MTN. Have always had 24 month contracts and upgraded each time. Since the last upgrade due in May 2022 I decided not to upgrade and ran on a month to month basis. I have 2 accounts (1 package with airtime/data/sms & 1 data only). 20/9 I receive phone call from Mobile Plus (agent or contractor for MTN ?) proposing contract for 24 mths with enhanced packages. I am on my exercise bike and I ask person to email me details so that I can assess later. He keeps asking me to "acknowledge terms" to which I reply that I "acknowledge" what he is saying but I want the email first before I "sign". 20/9 receive sms "processing order". 23/9 email ex MTN "successfully app**** for contract" with copies of contracts attached. On contracts where I would sign are the words "Acknowledged by Gary Wyllie". I have not signed anything therefore "contracts" are not binding. 23/9 I email MTN objecting and ask them to keep things the way they were without any 24 mnth contracts. So between 23/9 and 20/10 emails have been exchanged between us trying to correct the situation. MTN have absolutely ignored my wishes and keep referring matters to Mobile Plus who maintain their voice recording is enough for a contract to be secured. MTN have asked MP to release the recording, which I still don't have, but that is irrelevant as I strongly maintained that a sighting of all the contract details in writing was necessary before I would put pen to paper. MTN have already adjusted my monthly D/O to incorporate the additional costs necessary caused by this ******* "contract". It goes on and on with no apparent end in sight. MTN don't care about customers, even though they have been with them for many years, and like to pass the buck to their agents, such as Mobile Plus.
