MTN Mobile Money Sendcash

I'm trying to send an email to *** and my message below keeps getting blocked.

MTN refuses to help even after their 72 hours turnaround times have lapsed.

I get the following blocked message on my email to MTN Complaints Team:

"Message blocked Your message to *** has been blocked. See technical details below for more information."

"The response from the remote server was: 550 5.4.1 Recipient address rejected: Access denied. [DU2PEPF00028D13.eurprd03.prod.outlook.com 2024-06-08T10:23:16.403Z 08DC859B272406F0]"

I'm trying to send the below via email to MTN Complaints Team which gets blocked.

Good day MTN Complaints Team May you please assist, I logged a call on Saturday 01 June 2024 informing MTN that I cannot withdraw funds sent to CashExpress from my MoMo account, for an amount of R700 with a R10 charge fee.

I tried withdrawing the funds on 01 June 2024 in Cape Town and it didn't work as the CashExpress atm gave an error.

I tried again in the evening of 01 June 2024 in Johannesburg, Kempton Park, the CashExpress atm gave a error.

On Sunday 02 June, I tried to withdraw the funds in Johannesburg, Kempton Park, the CashExpress atm gave an error.

I called again on 02 June with the same issue.

Both Consultants on Saturday and Sunday told me to call on Monday 03 June 2024 and the query will be dealt with quicker.

I called on Monday 03 June 2024 with the same issue as CashExpress ATMs give an error and I cannot withdraw the R700.

I asked the Consultant to pay the money sent to CashExpress back to my MoMo account, I was advised it will take 72 hours for the funds to be paid back to my MoMo account.

I called again on Wednesday 05 June, no help.

I called again on Thursday 06 June, no help.

I called again on Friday 07 June, no help.

I called again today 08 June, still no help.

Today is 08 June 2024 which is way past the 72 hours and still no one can assist me at the MoMo Call Centre.

Yesterday 07 June 2024, I spoke to the supervisor Lwazi at the MoMo Call Centre, he asked for the OTP for the CashExpress i received via sms, I gave it to him. He promised to speed up the process with the OTP I provided him with but still nothing today.

All I get told is that my query is with the Finance department but no one can tell me why there is a delay to have the funds paid back to my account.

I was charged a R10 fee for the R700 transaction and I've asked for the charges to be paid back but still nothing.

No one at MTN seems to know how to assist me.

After waiting more than 72 hours, no one can assist at MTN.

What should I do now?

Thanks Sakhiwe