MTN Mobile Money Bank ( MOMO ) Took my Money

I decided to join MTN Mobile Money Bank ( MTN MOO ) and just when I decided to use it more often I ended up regretting why I put my money in it as I lost two amounts of money R250.00 and R830.00 and when I tried calling the number 135 I struggled to get through to an MTN agent when I lost the 1st R250 I was trying to withdraw when I finally got through to the agent she checked and found the problem but she cant help she will only report and might take 7 working days to be resolved 😳 meaning I have to suffer.

I then after sent a cash in my mtn momo account of R830.00 via Game Store retail transfer and my money went through successful at game but never deposited at mtn momo account, then the next morning I received an SMS from MTN saying

Y'ello. Retail Cashin failed to send R830.00 to your account (FRI:***1/MM) through operation TRANSFER, because maximum amount 10000 in 1 CALENDAR_MONTH has been exceeded. The time was 2024-10-07 00:31:01. Transaction Id: ***.

At Game Store they checked everything went through but mtn blocked my cash in and my money is stuck somewhere we dont know where.

I went my mtn momo app to try increase limit but they designed their own banking app not to increase the limit. I went to mtn eastgate branch store they couldn't help in store saying their system doesn't have those momo options except for transacting money I should call mtn momo agent on 135 to help and when I call MTN 135 now its worse it just lets me talk to the computer voice does not have any option at all to talk to an agent.

MTN is holding my Money R250.00 and R830.00 they are not helpful with giving me access to my Money and MTN doors are closed in talking to their agent and the number 135 is not helpful at all.