GG
Gibraltor G

1 reviews | Active since Oct 2015

08 Aug 2016, 21:08

Mtn Mobile is unprofessional

<p>Hi really I dont know what to do with Mtn Mobile I have a contract with them last year around October they accused me of owing they suspended my services and would reactivate them because they saw fault was in their side they stopped suspending my services it stopped last Year now that problem started again they accused me that i did not pay May & June 2016 I send proof to those I called in their Call Centre they "promised" they will forward my payment to billing Department it seems they dont today again they suspended my services & re activated after I called them iam tired of this games because it makes me to be not at ease I dont know what is their problem I always sent proof that I paid and always after payment they send me a thank u massage on my phone iam really tired and so angry @Mtn this is unprofessional they must fix this ASAP </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply15 Aug 2016, 13:07
Official

Good Day Gibraltor

Thank you for taking time to raise your concerns with MTN.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation, we are awaiting the proof of payment so that we can escalate to the relevant functional unit to assist with the allocation of funds.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

GG
Gibraltor G's update21 Aug 2016, 20:37
Reviewer Update

Thanks to hello peter for you help Mtn resolved my case