MTN MOBILE INSURANCE BAD SERVICE

<p>I just recently did an upgrade of my phone with MTN and I took out mobile insurance on it and got the insurance policy cornfirmation but the the cellphone unfortunately was ******. I then submited my claim for my cellphone insurance with all the relevant documents ********** ********** ********** ********** and various consultants from MTN and Pinnacle Marketing. A month has passed and I have been sending emails left right and center and know one seems to see my claim or even policy. What I wanted to hear from them is how far my claim for my phone is when am I getting my phone since I have been phone-less for over a month. I have called all their departments and I have given them my cellphone and ID number countless times they can not seem to find my policy so they say. When I call 24Hourmobilty claims department they refer me to MTN insurance queries and when I call MTN they refer me back to 24hourmobilty so it's this back and forth between them and no one giving me a straight or valid answer on my claim . I have thread of varuious emails of me forwading emails to MTN and 24hourmobilty consultants of my claim and supprting documents starting early January and I still have not been given a concrete answer on my claim but just being refferred to the next person. Yesterday I finnally got a call back from Pinnacle Marleting which is MTN's mobile insurance company but they still told me the samething of not finding my policy and I was asked to go to the store that assisted me. I have emailed the the guy who works at the MTN store that assisted me and the only reply I got from him asking for my cellphone number again and that he's going to check up on it. We on February now and I am still wthout a phone or any hope of getting a phone and I am very disapointed a customer right now by MTN.</p>