MTN Mobile Insurance

MTN is supposed to be one of our TOP Mobile Service Providers and they always advertise what WONDERFUL SERVICE they provide their clients. This is the reason I joined their company!!!! When I tried to put a claim in for a phone I got on contract including the MTN insurance (keeping in mind I have been with MTN for 5 years) they refused to help me. The MTN consultant which sold me the contract was extremly helpful (because MTN is now getting money). I advised the consultant that the phone will be using a different sim card, the consultant advised me that will be fine and that the insurance will cover the phone for damages, loss or ******. Now when I tried putting in a claim (again, keeping in mind that I have been paying for insurance with MTN for 5 years), I was informed that due to the MTN sim card not being in the phone when the phone went missing, the claim can not be possessed. I was also told that due to the consultant which sold me the contract did not indicate that the phone will be using a different sim card in the contract, they can not approve the claim. Then MTN cancelled my insurance just like that over the phone. I MEAN WHERE IS THE CUSTOMER SERVICE THAT MTN ADVERTISES??????? I would not recommend MTN to anyone I know, due to the lack of customer service. I mean 5 years with a company and the can’t even assist you when you need it, even if you pay for a service to help you when you need it.