Mtn mobile

So Mtn just finds new ways to take money from customers. Been a client with them for many many years. Been paying my account via debit order so usually it would mean you can’t be in arrears. Well not with them. Their month starts on the 17 of every month so you always remain In Arrears so canceling becomes a nightmare. After cancellations have eventually been accepted they still manage to ****** another 2 months from you. Well after the ordeal of that to find out they never canceled any insurance on any devices when you upgrade. So for years on end they keep quiet. Poor service not to say the least. Well now today call them again because the account is still the same I am told that the insurance is still active on mtn side I should call mtn insurance. Called insurance they say it’s not active I need to call mtn. Called mtn back they say it is I should call the insurance. So now hence my action in reporting them. Can’t be sent between them with no success. I am really frustrated with mtn it’s like they have control of our finances without us even noticing. Shame on you mtn for not even trying to resolve my situation all your *********** staff tells me is I don’t understand. Sies mtn.