1 reviews | Active since Jul 2013
Mtn mobile communications Gateway pathetic service
<p>3 days, and 2 visits to get a simple sim swap done, still waiting for it to be completed. No follow up from the consultants in the store - pathetic customer service. An indication of the culture of MTN, not impressed. </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the correct sim card number so that we may confirm the details on our system.
Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the correct sim card number so that we may confirm the details on our system.
Regards,
Ishie.
Finally managed to get this issue sorted after visiting MTN Pavillion service center, where I managed to find someone competent. What training is provided to customer facing staff to ensure the reputation of your brand? How will you ensure that a repeat of this doesn't happen to someone else going forward? In a competitive market, customer satisfaction goes a long way.
Finally managed to get this issue sorted after visiting MTN Pavillion service center, where I managed to find someone competent. What training is provided to customer facing staff to ensure the reputation of your brand? How will you ensure that a repeat of this doesn't happen to someone else going forward? In a competitive market, customer satisfaction goes a long way.
Finally managed to get this issue sorted after visiting MTN Pavillion service center, where I managed to find someone competent. What training is provided to customer facing staff to ensure the reputation of your brand? How will you ensure that a repeat of this doesn't happen to someone else going forward? In a competitive market, customer satisfaction goes a long way.
Finally managed to get this issue sorted after visiting MTN Pavillion service center, where I managed to find someone competent. What training is provided to customer facing staff to ensure the reputation of your brand? How will you ensure that a repeat of this doesn't happen to someone else going forward? In a competitive market, customer satisfaction goes a long way.