MTN Mission: to make customers lives DARK

Cancellation reference number 296 684 991. I app**** for a cancellation 1 day after taking out the contract with the number ***, but it's been an endless and time-consuming effort as the staff who work in retentions / cancellations either do not answer the calls, or there is not enough staff o the call centre routing system is ******ed. Whatever the reason, please cancel the contract as I have such poor connectivity It's like it is not connected.

When trying to cancel a contract whether from home or from an MTN store, one can easily be on hold for hours. Why? Are there that many unhappy customers doin gcancellations, Understaffed or just a ploy to get customers to give up?

And why is the process so rigid? Life is not rigid.

You can't reach management because they hide behind the call center as that is the only way to contact mtn.

The replies are just templates of ****py responses. (I'm sure you can't wait see what inadequate reply we get a how much Inaction this will lead too).

I'f it's so bad here how much worse must it be in the rest of the African countries where mtn has services?