MTN –Missing Minutes.
<p> </p> <p>I subscribe to an MTN plan where you get MTN minutes by the 28th of each month. On the 1st of August I still have not received my minutes. When calling the 808 help line the only answer I get is this will be in two to three working days.</p> <p>I asked the operator what must I do in the meantime as I don’t have airtime and cannot buy airtime as this will only profit MTN and not solve my problem. I was put through to the Supervisor 20 minutes into the call and still I have not spoken to the Supervisor.</p>
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MTN South Africa's replyOfficial
01 Aug 2016, 17:44Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line was provisioned accordingly with 100 Recurring Anytime Minutes on 2016-07-27.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply01 Aug 2016, 17:44
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line was provisioned accordingly with 100 Recurring Anytime Minutes on 2016-07-27.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,