MTN \missing/lost"handset"""

Good-day all.<br> I have lodged complaints at MTN customer care with no avail. See reference number below: <br> MTN Vaal Mall. [#***9<br> <br> The handset was handed in to the Vaal Maal in February.<br> In March MTN sent a sms saying we need to pay R330.<br> It was paid in May.<br> We are still waiting for the return of the handset.<br> <br> Ad?l has been to the Vaal Mall shop on many occasions, their reply is, it is due to the ongoing strike.<br> This is unacceptable. The manager told me on 07/07/15 that faulty handsets were taken to MTN Head office on 03/07/15.<br> Why could they then not pick up handsets that should have come back to the Vaal months ago?<br> <br> I am beginning to suspect this phone was \lost"in the system.<br> <br> Please see attached documentation<br> <br> I hope you can resolve this asap"