MTN missing data, missing answers

I rated them one star because there is no option for zero star. My current data contract is expiring on the 16 Jan 2025 and I called MTN to cancel the contract today as I have no interest in renewing it due to a lot of issues that I have experienced with no resolution from MTN. Interacting with MTN customer service has been a nightmare. On multiple occasions, agents have dropped the call while i was still seeking clarity on the cancellation process of the expiring contract. Two agents told me that I would be on month-month from 17 Jan until 9 Feb and I will be charged for the data allocated to me, But they are unable to tell me how much will I be charged. They keep on sending me from one department to the other. The last agent, at the retention department indicated that because I called before the 17th, then I wont be charged month-month. but when I indicated to him that the two agents told me to expect data on the 17th but could not tell me how much I would have to pay, he also dropped the call. This is really frustrating, I have no idea what to expect from MTN come Feb.