MTN: Missing data, Bought 90gb, used 43gb but capped and told data finished!!!?

On the 11th of October I lost internet connectivity on my MTN smartphone. This was quite surprising as I've subscribed to a high data package, 30GB per month to be exact, with a number of value added services included.

I queried this with MTN via Twitter and was told I had used my allotment of data. Oh, okay, doubtful but with my bundle renewing on the 12th of the month I decided not to fight it. Let's just say the laborious process of conversing with support staff who don't know their elbows from their a ss holes, take its toll.

Roll on 1st November 2019 and once again my data has apparently been all used up! So between the 12th of October 2019 and 1st November 2019 30GB's of data?

Wow, can't let this blatant t heft slide. So here we go.

I've been conversing with MTN support staff via Twitter, including Jacqui O' Sullivan. Well, it's a bit of a one sided conversation with Jacqui. I'm sure you know what I mean. The prognosis is the same, I've used my allotment of data.

According to the MyMTN app I've used 43gb of data over the last 3 months, that being Aug, Sept and Oct. I would have been allocated 30gb of data on the 12th Aug, 12th Sept and 12th Oct. So 90gb's of data over 3 months with 43gb's of usage over 3 months equals what? Not even half of the allotted allocation yet I'm being told I've depleted all the allocated data!!! HOW??!!