MTN Missing 5GB of data - NO ONE IS ABLE TO ASSIST.

I bought a data bundle using USSD *142#. One of my offers was to purchase 5GB data valid for 30 days and receive 5GB youtube data for R99. The 5GB youtube data was allocate but now the normal data.

I call customer services but they were so confused and could not understand there is a distinction between the normal data & the youtube only data.

I asked for my call to be escalated to some that can understand and assist me and I was directed to Naledi Cele. I have emailed her screenshots of the offer and what my issue is. NO RESPONSE. I sent a follow up email, NO RESPONSE.

It's shocking that customer support does not know how to help their customers.

Give me back my money if you cannot offer what is promised.