MTN Misrepresented My Contract, Withheld My Agreement, and Delayed My Refund for 7 Months

I am extremely frustrated with the way MTN has handled my dispute.

I have been trying to resolve this matter since October 2025, and after almost seven months, I am still being moved from pillar to pillar with no proper resolution. The issue relates to a contract that was confirmed to me as Month-to-Month, but MTN later treated it as a 24-month contract without my knowledge.

What makes this even more concerning is that the actual contract was never sent to me after the sale was concluded. I strongly believe the sales agent intentionally withheld the contract because they knew a 24-month contract had been processed instead of the Month-to-Month agreement that was discussed and confirmed with me.

I submitted MTN’s own written order confirmation showing Month-to-Month, yet deductions continued even after the device was returned. Every time I follow up, a new delay or excuse is introduced instead of resolving the issue.

What is even more frustrating is that MTN already confirmed in writing on 21/04/2026 that the account was credited and closed, yet I am still waiting for my refund. Now, after months of delays, they suddenly claim they need additional time to investigate “call recordings.” This should have been addressed months ago, not after nearly seven months of back and forth.

This entire process has been exhausting, stressful, and unfair. No customer should have to struggle for months over an agreement that was clearly misrepresented from the beginning.

I am requesting MTN to stop delaying this matter, take accountability for the conduct of their sales process, and refund my money without any further excuses.

Very disappointed with the level of service and the handling of this matter.