MTN MISQUOTE CONTRACT CANCELATION FEES, UNRESPONSIVE

I'm writing this email in complaint.

I went to the MTN shop and settled the early cancelation fee in accordance to the advise given to me by an employee at Ballito Lifestyle Centre as well as Pretty from Customer Service.

On follow up, I'm now told that the quoted amount was incorrect and that I should have paid 7000 and some change.

I then asked for review of the call by Pretty's supervisor Tiny who, as I was told, would get back to me. Its been over 24 hours with no word from Tiny. She is unavailable on the phone and unresponsive to emails allegedly sent by your consultants.

Yesterday afternoon I spoke to yet another consultant with no assistance in this matter. Most recently, Nokukhanya has refused to give me a office contact number and/or email to directly contact the next in line since Tiny is unavailable.

MTN has wasted over 3 hours of my time. Your incompetencies are costing me time. First of all your staff misquote prices and secondly you have failed to clarify the alleged confusion.

Please attend to this ASAP so I can migrate to prepaid with immediate effect.