MTN misled me, they don’t want to refund. Their lines are useless

On Saturday I called Mtn because I was worried about the fact that my account was not debuted on the 5th March which is the usual account. I was put through a consultant who then advised me to pay cash because there is a new system. I then paid cash on Saturday.

On the 10 th March my account was debited by Mtn. That means I paid twice this month. I would like to log a complaint against this consultant and Mtn for giving me false advise to pay cash when I could’ve waited for Mtn to debit.

I’d also like the money to be refunded into my account. The money that was debited. I’ve been waiting last week to be refunded. To this date no refund has been made!!!! What a useless service. Every time I call I’m transferred to this new system and I must hold with no assistance.

On top of that I request an apology from the consultant and MTN for the bad service I received.