MTN misleads the customers and does not take responsibility

MNT sent me an email that my invoice is ready for download. when i logged on the account, the October invoice was not there. instead, there were 2 September invoices. I called the customer care line. The rude consultant answered and also sent me the same September one which i had already said i have it. she had the nerve to put me on hold without my concern.

I called fuming for the 2nd time. The second consultant escalated the matter to billing division and shared the reference number for the inquiry. Thanks to the 2nd consultant who escalated the matter after realizing there is nothing she can do for me.