MTN misleading information, poor service and questionable practices

MTN Garden Center CT ( Sandi) : Been trying to update 3x business contracts. 2 of these went okay. For the 3rd contract we choose a package from the individual options that was said to be available on a business account ( verified on their system). Some 2- 3 weeks later, it appears this can be NOT done on my existing account. More expensive and less suitable options get suggested which I refuse. But get told that if I wanted my preferred upgrade I can do so in my private capacity. So the 3rd business contract gets cancelled subject to 21 days notice and loss of phone number ( an inconvenience) and a new application is make in my private capacity. Another 3 weeks later I get told that this new package cannot be issued as my ID is already in use on their 'old' system. So it appears that as an old customer you have no access to the "new" contracts on offer by MTN: not under a business and not as a natural person? No, as an older customer ( +14 years) you have to continue with their less attractive options. Waisted a lot of time at MTN and got to hear a lot of bull**** stories and excuses. So got messed around for too long and still got nowhere with the 3rd upgrade except for a cancelled contract. And on the 1st account for the upgrades I was already billed for content charges which were not requested, not app**** for and for which no authorization was given. As this is now the 3rd or 4th time that something similar happens with an upgrade I suspect some systematic ********* and opportunistic behaviour here which I guess contravenes the provisions of the customer protection act and may warrant some investigation by the respective ombudsmen. In short: misleading information, poor service and dubious intentions.