MTN - misleading, difficult to get answers on my contract

<p>I have been strugggling to get answers from MTN (808)</p> <p>spent a long time with an mtn call centre agent he couldnt really answer my questions had to get a supervisor to assist and answered with some questions quickly.</p> <p>I have Ref: ********** 1, Ref ********** 61 and another reference number linked to one of of my MTN contract numbers. which i dont have on me at the moment</p> <p>So regarding 1 of my contracts, My start and end dates does not make sense, and MTN (808) refuse to provide answers and keep wanting to incovience me to go into a store. Surely as the MTN Headoffice you should know what type of contract i am on and when it should end and also have copies of the contract. My contract is 24month contract, The Start date as per MTN is 21 June 2013 which should mean that my contract ends in June 2015.</p> <p>However for some reason MTN 808 and MTN Active online, and MTN Stores have continusly said to me that my contract end date is 23 March 2017.</p> <p>I need to understand how does a 24month contract now effctively becomes 33 month contract. I did not sign a contract that was for more than 24months and secondly i find it devious that MTN are unable to openly discuss this with me as their Customer. Do not ask me to go into a store!!! MTN Headoffice should be able to answer these questions.</p> <p>I need answers or a bigger complaint will be sent.</p> <p> </p>