MTN Misleading Advice and Poor Service

Here’s a more polished and structured version of your complaint:

If I could rate this brand a 0, I would!

My contract ended in July/August, and I was advised to wait until November to upgrade to the iPhone 16. Based on this recommendation, I opted for a SIM-only deal, unaware of the repercussions. What wasn’t explained to me was that this would lock me into a 24-month upgrade cycle instead of a month-to-month contract, which would have made cancellations or upgrades much simpler.

When I visited the Nicolway branch recently, I was informed there would be a penalty and service fee to upgrade to the iPhone 16—the very same store that told me to wait until November!

I’m furious because I could’ve upgraded my contract when it expired, instead of wasting money on the SIM-only deal. Come the new year, I will seriously consider canceling all my contracts with this brand.

This version keeps the tone assertive while improving clarity and readability.