MTN... MISINFORMED CONTRACT PRICING

Please see below email which I sent to MTN complaints and customer services:

"I have recently bought a Samsung Galaxy A71 on the 19/03/2021 on the MTN Mega Gigs XS package @ R479 / month as per the contract summary attached. The debit order was deducted on the 30/04/2021 to the value of R1754.47 (see tax invoice 1). The following day (01/05/2021) I went to MTN Vangate Mall to query the excessive amount that was deducted, which I did not agree upon. The staff advised me that my contract was set up to be on open contract and that it was closed off and my debit order would return to normal. Thereafter I called your customer service centre numerous times to enquire whether this has been resolved, then I was advised that I would be liable to a R3546.69 deduction (see tax invoice 2). The customer complaint representative informed me that after the deduction the billing accounts department would investigate to determine whether I am at fault or MTN.

How in heavens name could this be my fault when this was a simple upgrade on an existing number to a plan with a R479m price point. In my mind the fault lies with yourselves and the salesperson who assisted me (see contract summary). How was it that my number was upgraded and migrated at the same time to an open contract without my knowledge. I did not agree to have an open contract and I have not budgeted for R1754.47 which was debited on the 30/04/2021. I did not budget to have a R3546.69 deducted on the 31/05/2021.

1. None of the staff from your from the Canal Walk or Vangate Mall store can accurately inform what has lead to this mistake.

2.What has happened to the 20GB free as per attached MTN Mega Gigs Price Plan? My phones mobile data usage was 14,47GB on the 30/04/2021, why have I been billed 21.94GB @ R688.91?

3.How can I be billed for 4.66 GB @ R2583.56, for what have I been charged? This needs to be resolved ASAP, I will not be paying R3546.69 (tax invoice 2) and I need to have the R1754.47 (tax invoice 1) investigated because I did not agree to it. The open contract has been set up without my knowledge and the previous contract I had was not open, so how was this error made?"

I was supposed to be contacted by the billing department but no one contacted me. I JUST NEED THIS RESOLVED ASAP.