MTN ****MING PEOPLE WITH "SPEND LIMIT'

Item: MTN South Africa
Rating: 1
Author: Thabo R

PLEASE RESPOND TO MY QUERY - I AM REALLY GETTING FED UP WITH YOUR POOR SERVICE. NOW MY NETWORK HAS BEEN SUSPENDED BECAUSE APPARENTLY I HAVE BEEN HANDED OVER. WHAT DOES ONE HAVE TO DO TO GET THIS MATTER ESCALATED TO THE HEAD OFFICE ***

NO ONE TOLD ME ABOUT SPEND LIMIT. I REPEAT WE DID NOT EVEN AGREE ON THE AMOUNT TO BE PUT ON SPEND LIMIT (I DID NOT GIVE CONSENT FOR THE CREDIT FACILITY I.E. SPEND LIMIT, I DID NOT ALSO GIVE CONSENT TO THE AMOUNT OF R2197 TO BE LOADED ON THAT STUPID CREDIT FACILITY) YOUR CALLS ARE RECORDED. I WAS INDUCED TO THIS DEBT AND I DISPUTE IT HOW WAS I SUPPOSED TO KNOW THAT I HAVE RAN OUT OF MY OWN BUNDLES AND NOW I AM USING THE STUPID CREDIT FACILITY WHEN I WAS NOT EVEN BEING NOTIFIED OF MY DATA BEING DEPLETED. MY CREDIT SCORE IS ****ED UP AND NOW I CANNOT EVEN BE CONTACTED, DO YOU REALISE HOW MUCH YOU'RE RUINING PEOPLES LIVES WITH THESE NONSENSE OF YOURS OF TRICKING CLIENTS TO MAKE MONEY OUT OF THEM!! YOU CANNNOT PUT ME ON CREDIT WITHOUT WITHOUT MY CONSENT ITS AGAINST THE LAW, WITHOUT ME EVEN AGREEING TO THE AMOUNT OF THE CREDIT. YOU HAVE WRONGFULLY WITHOUT MY CONSENT GAVE ME A SPEND LIMIT OF A HUGE AMOUNT OF CREDIT, WITHOUT MAKING ME AWARE, YOU DID NOT EVEN HAVE COURTESY TO SEND ME NOTIFICATIONS TO MAKE ME AWARE WHEN I RAN OUT OF DATA OR AIRTIME THAT I WAS ON THIS STUPID SPEND LIMIT. GET BACK TO ME ASAP ON MY EMAIL ADDRESS because you can't even call me since you suspended my number

Helpful (0)

Replies (1)

Thabo R's updateReviewer Update

16 Aug 2023, 11:58

As per the End-User and Subscriber Service Charter Regulations of 2016 - section 69 of the ECA 2005; I have been wrongfully charged out of bundles rates without notifications nor consent. I tried to raise the complaint with MTN a multiple times but they refuse to help me. MTN has charged me on a "spend limit" i.e., out of bundle rates without my consent. They did not even have the courtesy to notify me when i ran out of data or airtime, when i ran out of data or airtime, they automatically charged me out of bundles rates and put a limit i.e., overdraft/credit facility of R2197 which i did not also consent to. MTN has bridged the ICASA regulation requirements and in the process induced me into a debt and listed my name with the credit Bureau. The requirements MTN has breached are: 1. All licensees are required to send usage depletion notifications to consumers when their usage is at 50%, 80% and 100% depletion levels. This will enable consumers to monitor their usage and control spend on communication services -- I never received notifications as per the reg requirement that my data has depleted 2. All licensees are no longer allowed to charge consumers out-of-bundle rates for data when their data has run out without the consumers’ specific prior consent. This will ensure that consumers are not defaulted to out-of-bundle data charges, which are significantly higher than in-bundle charges,” ICASA said. ICASA acknowledged the concern with regard to the perceived high cost of data and high out-of-bundle rates - I never gave consent to this "Spend limit" ie. Out of bundles rates that i was automatically charged when i ran out of data which by the way i was not notified that it ran out. They refuse to help me and clear this amount they say i owe which around R5000. And now they have listed me

Thabo R's update16 Aug 2023, 11:58

Reviewer Update