MTN ****MING ME OFF MY MONEY!!!!!

I have an active service request (BO***) with MTN. I paid my account 2 days before my debit went off and they confirmed receipt of the payment. They however continued to debit my account which resulted in me having a credit on my account.

When I asked for a refund, I was told that the amount was allocated to my November invoice, which is due by the last day of the month. No one from MTN asked for my permission to allocate the credit to this invoice.

What is frustrating is the pathetic service and very cold response I got from Naydeen Emanuel with no empathy at all! MTN has inconvenienced me a lot since having this contract with them, they sometimes do not debit my account hence I decided to pay it in myself.

This is very frustrating and an inconvenience to me. I highly do not recommend anyone to do any business with MTN. Their network is useless, billing system outdated and their service is PATHETIC!