MTN - Migration Fee!!!!! *****ing minutes!!!!

My MTN contract was up for renewal in February 2021. I made my way through to the MTN store at Pavilion Durban. Upon renewing my contract on 21.02.2021, the consultant only did the upgrade, handed me my device and off i went.

Today, I received my MTN statement and I see that there is charge of R 1855.44 and this is a migration fee. There was no communication sent out by MTN advising contract customers of this new fee and neither was I informed by the consultant.

Who in this day has R1800 to pay for a migration fee. If i had known this was the case, i would never have done the upgrade.

To add to my misery, they are deducting my minutes and airtime without me knowing. I am on a top-up contract so i loaded R30 airtime. not long after i noticed that when i checked my blaance, it was dropping each day. I call the call centre and the consultant advised me that on his system he can see the R30 reflecting on my account, THEN WHY CANT I SEE IT WHEN I DO A BALANCE CHECK????

Then my minutes are being used by God knows who. yesterday i made a 3 minute call and was told that i had made a 25 minute call. i had over 100 minutes the other day and today i have just 19 minutes.

MTN needs to get their act together. This is my first time in the many years that i am a client of their that i am experiencing such ****py service.

I need to know why would my airtime be utilised when i am not subscribed to any service, when i have minutes and nearly 15GB of data.??? This does not make sense.

MTN had alot of my questions to be answered.