MTN Migration

I do not even think one star is appropriate. Their service is absolutely pathetic. They switched my contract without my consent. Trying to get hold of someone to speak to is an absolute nightmare, and the branch can not help as they know nothing about migration. I have a 20m data line on contract. Now they have downgraded me to a 10m data line, and the best part is that they have charged my bank account R73,00, again without any consent. I tried for 2 weeks to reach them regarding the email informing me of the switch and no one knew anything about it. Then they sent an email saying they could not reach me...how funny, because no one ever tried to contact me. To this day nothing has been resolved and the branch still knows nothing. You can not call the 135 customer hotline and think you will get someone to talk to... do not even try the whatsup chat... it has two options and again nothing to help you.