MTN Migration delay - Extremely inconsiderate

I’d like to lay a complaint regarding MTNs slow and indefinite procedure of migrating numbers from the old system to the new. As far as I’m aware this automatic migration commenced at the beginning of 2020. Apparently phone numbers are being migrated in batches of 1 million without any particular order. Apart from old MTN users being migrated, there are also the added Cell C customers who need to be migrated.

Now we are almost at the end of 2021 and this migration process is still happening. Unfortunately, I am one of your clients who has not been migrated yet and I was extremely irritated to find out that, because I haven’t yet been migrated, I am unable to upgrade to the new Mega Gigs or Mega Talk contracts. The only contracts available to me are the old MyChoice Topup contracts which offer less data and minutes for more money. Also, because I cannot upgrade to one of the new Mega Gigs contracts I am unable to take advantage of the free iCare when doing my upgrade at an iStore.

So, I can’t upgrade to the package that suits me best, I won’t be able to benefit from the free iCare at the iStore and I cannot cancel my current contract without paying a massive penalty fee - all because MTN cannot, or will not, make an exception to prioritise my number being migrated to the new system.

All-in-all, I feel trapped and cheated and think that this entire process wasn’t well thought out and does not consider the customers needs at all.

As soon as my contract comes to an end, you can be sure that I will not be renewing it with MTN. I am so tired of dealing with these inconvenient and unfair situations.