MTN Midrand Repair Center - thrid world service.

Wow - MTN AGAIN! Just one week after I last complained.

This time it is your Repair Centre in Midrand.

A phone was handed in on Wed 30th May '18.

The stated turn around time was 24-48 hrs.

We called on Thu 31st May to ask if it is under way, only to be told the "quotation had not been accepted". Nobody had bothered to send the quotation - of course it had not been accepted!!!

We got the quote and accepted it, but now a day is already lost because the Repair Centre staff are careless.

On Fri 1st Jun we called again, only to find that they had not read our acceptance, so had not started yet. Now we have lost a second day due to careless customer support.

On Mon 4th we called again, only to find out they do not have spares. CAN YOU BELEIVE IT!!!! Five days lost, and they STILL HAVE NOT STARTED the job.

I called the call centre guy (Tsepho), who sounds between a rock and a hard place. He tells me this is how they do everything in the Repair Centre. Misleading customers freely, knowing nobody can get hold of the them, unless we actually get in our car and drive there physically.

MTN - this is proper third world standards. You should be ashamed of yourselves.