MTN Midlands Mall has ridiculous service
MTN Midlands mall has to have thee most horrible service ever!!!! First on black Friday i wanted to buy a cellphone and bundles and was told to come back on or before the 26th. I went there on the 26th and was told there were no cellphones on stock. They told me they would call me back. I was then called back and told to come to store, I went back on the 6th December and got the phone after getting home haven driven more then 120KM to and from Greytown i realised the sim wasnt rica'd. I called the call centre and they told me i would have to drive down all the way to Pietermaritzburg again!! I mean seriously!!! I had to drive there again this morning. I am sick of Petty apologies MTN must reimburse my petrol if they are serious.
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MTN South Africa's replyOfficial
11 Dec 2018, 09:32Good Day Yolanda
We would like to sincerely apologise that you received such poor service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, this matter will be escalated to the store manager.
Warm RegardsBrendah LangaComplaints Management
We would like to sincerely apologise that you received such poor service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, this matter will be escalated to the store manager.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply11 Dec 2018, 09:32
Official
Good Day Yolanda
We would like to sincerely apologise that you received such poor service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, this matter will be escalated to the store manager.
Warm RegardsBrendah LangaComplaints Management
We would like to sincerely apologise that you received such poor service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, this matter will be escalated to the store manager.
Warm RegardsBrendah LangaComplaints Management