MTN Middelburg Mall Poor Service by Manager

I have been waiting since 14 November 2018 for a new contract with I phone 8 plus. After my application was approved I’ve had nothing but frustration trying to get honest answers and my phone from the store. The 2 sales ladies have tried to assist as far as they can but the manager, Walter Muchenje is NOT interested in trying to find a solution to the biometrics problem, the problem of phones not being delivered to the store, the problems of e mails to warehouse not being followed up. His attitude and response is simply that it’s out of his hands.