MTN Middelburg Mall - appalling service and lying

<p>I called MTN Middelburg Mall yesterday, Friday 21 January, and spoke to Balesa. I enquired about MTN's FriYay specials and requested an upgrade on 2 of my existing lines, as well as a transfer of account from one company to another. She explained the special deal and confirmed that I qualified for it, and that I needed to send documents through to her by email. I asked if I should come through to the shop the same day to sign the documents and collect the handset. She rep**** that the account transfer takes a few days and I did not need to come through on the same day. I asked if I would still qualify for the special and she confirmed that I would, provided the application was put through the same day. I emailed the documents to her within the hour, and received a Read Receipt at 13:36. I tried calling several times but the calls went unanswered, and sent another mail requesting a reply. Again I received a Read Receipt but no reply. At 17:45 I managed to get hold of Gugu, who said she knew nothing about it and asked me to call back in 2 minutes (why she couldn't call me back is beyond me). I called back no less than 6 times until 6pm, all with no reply. Today, Sat 21 January, I called 3 times until I managed to chat to Balesa who told me she didn't get back to me because they were 'busy', but she had received my mail which would be processed only on Monday. I expressed my concern about the special, to which she rep**** that I didn't qualify as I didn't sign the documents in the shop yesterday!! I told her that when I asked about coming into the shop she said it wasn't necessary - she quickly changed her story, saying she told me that I has to come through to sign the documents! This is a blatant lie. I am appalled at the service, but shouldn't be as this is what I have come to expect from MTN. </p>