1 reviews | Active since Mar 2018
MTN-Micky Mouse Company
Hi All
I have had a horrid experience with MTN. I loaded airtime and after an hour or two my airtime was gone. I had not used the phone as I was at home. When I called the Call center I was told that my data was probably on and therefore the airtime was taken. That is ridiculous because I use WIFI at home and at work. I receive no explanation after telling them this, they just asked me if I know how to use data? Imagine !! What sort of Micky Mouse company are they running? Then I loaded more air time and it once again disappeared. I called the lovely people at the MTN Call Centre once again and with in minutes my airtime was back. Wow! What is going on? Is our airtime being taken and if we don't notice it stays taken?
Good day Brigitte,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Airtime and data does not disappear. Faster networks, better smart phones, and bandwidth-hungry applications are usually the cause of quicker data and/or airtime depletion.
Below are some causes of disappearing airtime and/or data:
· Subscription to a WASP service, which charges you daily.
· Out-of-bundle data rates can quickly deplete airtime.
· Automatic software updates can consume large amounts of data.
· High-definition content on YouTube and social media platforms consume large amounts of data.
· Uncapped data bundles from MTN must be activated before use.
· New smart phones and faster networks mean data is used quicker.
· Viruses can access your Internet connection and consume data.
Here are some of the steps users can take to mitigate unexpected data and airtime use:
· Unsubscribe from all WASPs if you suspect undesired billing. dial *136*5# option 4 to check any subscription's registered on your sim.
· Switch off your data connection when you’re not using it. Apps often use data in the background.
· Avoid out-of-bundle charges by purchasing data bundles.
· Turn off automatic updates over mobile data connections – use fixed-line connectivity via Wi-Fi for updating apps and software.
· Limit music and movie streaming using a mobile data connection.
· Ensure you activate uncapped daily data bundles before using the Internet.
· Check how much data apps use and adjust usage where possible to avoid using a mobile data connection.
· Install an anti-virus program, such as Norton or Symantec, on your device to avoid viruses as these deplete data at tremendous rates.
· Pay attention to mobile data SMS notifications.
· Android and iOS have built-in features to track data consumption, accessed via the Settings menu.
Also please be advised that when you are on Wi-Fi, your mobile data connection needs to be switched off as you will be charged from your mobile data when the Wi-Fi connection gets slower.
You may also send us an email on *** with the date when your airtime was loaded and when it "disappeared" so we can check usage for that day and advise accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Brigitte,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Airtime and data does not disappear. Faster networks, better smart phones, and bandwidth-hungry applications are usually the cause of quicker data and/or airtime depletion.
Below are some causes of disappearing airtime and/or data:
· Subscription to a WASP service, which charges you daily.
· Out-of-bundle data rates can quickly deplete airtime.
· Automatic software updates can consume large amounts of data.
· High-definition content on YouTube and social media platforms consume large amounts of data.
· Uncapped data bundles from MTN must be activated before use.
· New smart phones and faster networks mean data is used quicker.
· Viruses can access your Internet connection and consume data.
Here are some of the steps users can take to mitigate unexpected data and airtime use:
· Unsubscribe from all WASPs if you suspect undesired billing. dial *136*5# option 4 to check any subscription's registered on your sim.
· Switch off your data connection when you’re not using it. Apps often use data in the background.
· Avoid out-of-bundle charges by purchasing data bundles.
· Turn off automatic updates over mobile data connections – use fixed-line connectivity via Wi-Fi for updating apps and software.
· Limit music and movie streaming using a mobile data connection.
· Ensure you activate uncapped daily data bundles before using the Internet.
· Check how much data apps use and adjust usage where possible to avoid using a mobile data connection.
· Install an anti-virus program, such as Norton or Symantec, on your device to avoid viruses as these deplete data at tremendous rates.
· Pay attention to mobile data SMS notifications.
· Android and iOS have built-in features to track data consumption, accessed via the Settings menu.
Also please be advised that when you are on Wi-Fi, your mobile data connection needs to be switched off as you will be charged from your mobile data when the Wi-Fi connection gets slower.
You may also send us an email on *** with the date when your airtime was loaded and when it "disappeared" so we can check usage for that day and advise accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,