MTN MIA

I have called the Customer Care line 135 on Friday 13th Oct since my service was suspended. As per the attendant my debit order did not go through. I cancelled the debit order since a double payment was loaded on the band. I had the same issue the previous month(Aug). Payment for Aug was made on 28/08/23(R835) + 30/08/23(R50). Payment for Sept 2023 was made on 28/09/23(R900). I always use my account number as reference when making EFT payments A***. I have been with MTN Post Paid contracts since 1999! And the last 2 month has been annoyingly irritating, because since about 2 weeks ago my account was suspended because they cannot for some reason allocate my payment that was done early enough to my account. Why not is my question to you MTN?? I have sent my proof of payments to *** who has confirmed she received my email with the proof of payments whilst on the phone and she said she has sent it to payments department so my account can be released. After that I received an email from *** stating I need to send my POP to this email and put SR#:*** on the subject line. I have sent emails as per the above about 20 times already, but STILL MY ACC IS SUSPENDED.?? Its been 6 days MTN??