1 reviews | Active since Jan 2013
MTN messing me around over 3 weeks
Lost my phone. Been paying money to MTN every month for insurance. Phoned the call centre, they said it takes not more than 3 working days. After phoning the call centre with various follow ups, after two weeks, when i got angry over the phone, i suddenly got my claim approved just like that. <br> The call centre said i can go to any branch to collect a new iPhone 6 64 Gig which i have been paying insurance for.<br> Went to Cresta MTn, waiting all morning for store to open because of load shedding, when they ginally opened they said they dont have any dtock. They checked on their \online system"which store had stock and sent me to Sandton City. When i got there they said they had no stock.<br> I then went to Rosebank MTN who also apparently had 4 in stock. When i got there the attendant was very rude and said they dont have stock"
We are truly sorry for the inconvenience caused. It was not our intention to have dissatisfied you in any way.
The iPhone 6 & iPhone 6 Plus have been selling very fast. The systems that are used by our stores are manually updated.
We've now sent a request to one of our warehouse planners to confirm if we have stock at our warehouse and if there is stock request that it be sent to our offices on 14th AVE. This way we can assist with getting the insurance claim processed amicably.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused. It was not our intention to have dissatisfied you in any way.
The iPhone 6 & iPhone 6 Plus have been selling very fast. The systems that are used by our stores are manually updated.
We've now sent a request to one of our warehouse planners to confirm if we have stock at our warehouse and if there is stock request that it be sent to our offices on 14th AVE. This way we can assist with getting the insurance claim processed amicably.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***