MTN messes up, but customer sits with the problem!

2 or 3 months ago I signed a new 24 month contract, the deal included an extra device plus R55/month airtime. All I had to do was pay for the SIM.

It took 4 weeks for the SIM to be ready for me to collect in store, I went to the store only to be told there was a mess up activating it, it was activated for the wrong person. Another 2 weeks went by. I get a call it's be fixed. I go back to collect, check that it's now assigned to me which it is. All seems in order. The lady, Portia @ Randpark Ridge Mall, did tell me that if there are any issues I must notify her. She was generally very helpful and I wasn't in a rush since I did have my primary device. A week later I receive my invoices, my primary number is normal but the 2nd new number I've been invoiced over R1000. So I call the store, Portia says she'll escalate. I received an SMS of the issue being logged, 1 week later an SMS that it has been resolved.

But NO, debit order day arrives and I'm now debited R1600, that's over R1000 of my expected amount. Again, I contact Portia at the store and demand this is resolved immediately. She said she'd follow up, but guess what, 1 week later and NOTHING!

I have been patient, but enough is enough. YOU caused the problem, but I had to constantly run back and forth to the store. YOU did not fix the issue, but I sit had MY money taken and YOU sit with it. YOU messed up, but I must wait for YOUR processes to happen.

THIS IS NOT GOOD ENOUGH!!! DON'T MAKE YOUR PROBLEM MINE, I WANT MY MONEY BACK NOW!!!!!!!