Mtn messes up again... Nothing NEW!!!
On the 26th of July 2017 I paid my mtn account as I have been doing, via Eft, since 2012. On the 7 th of August Mtn contacts me and say that they are *********** and can't find the payment. Thus I sent them the proof of payment from the bank. Thinking the matter is resolved, I forgot about it. However, this morning ( 17 August 2017) my line gets cut and I had to call the customer services to get my line reconnected.
I spoke to khanyisile duma and she tried to help as best she could, but saying sorry is not enough! This has happened several times and I am so furious that SORRY JUST DOESN'T CUT IT ANYMORE!!!!!!
The only reason why I have not cancelled or let a contract run its course and then cancel, is because of the high speed Internet. Thats the ONLY reason.
I want to warn future prospective customers about this level of incompetence. If you have no heart conditions and no blood pressure problems, join, if you have STAY AWAY! The auditors level of stupidity will cause any sick person an heart attack or stroke.
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Replies (4)'s updateReviewer Update
01 Sept 2017, 07:00The following is s an email that I had to send today again to mtn because of their STUPIDNESS!
Good morning ms Duma
I would like to know what is going on at mtn. Since I thought this matter was resolved, we have gotten 2 sms's stating that this matter is not resolved. On this Saturday past we received the first one aftwr which my wife went to the local mtn store and asked them to fax through the proof of payment and we thought this matter is resolved. But as is expected from mtn, this morning we get another SMS saying that the matter is not resolved. We have now again at 06:00 in the morning phoned and spome to to one of your colleagues and he assured us again that he will send another email to your DUMBASS credit controllers to get their crack smoking asses in gear and do some M@#%FUC@#% work.
Will you please take this matter at hand and make it go away. I am sooooo tiered of being nice and am going to do or say something really bad and it wont be good for mtn. Apologies for the rudeness of this email, but I am sure working for mtn you get a million such calls an hour.
's update01 Sept 2017, 07:00
Reviewer Update
The following is s an email that I had to send today again to mtn because of their STUPIDNESS!
Good morning ms Duma
I would like to know what is going on at mtn. Since I thought this matter was resolved, we have gotten 2 sms's stating that this matter is not resolved. On this Saturday past we received the first one aftwr which my wife went to the local mtn store and asked them to fax through the proof of payment and we thought this matter is resolved. But as is expected from mtn, this morning we get another SMS saying that the matter is not resolved. We have now again at 06:00 in the morning phoned and spome to to one of your colleagues and he assured us again that he will send another email to your DUMBASS credit controllers to get their crack smoking asses in gear and do some M@#%FUC@#% work.
Will you please take this matter at hand and make it go away. I am sooooo tiered of being nice and am going to do or say something really bad and it wont be good for mtn. Apologies for the rudeness of this email, but I am sure working for mtn you get a million such calls an hour.
's updateReviewer Update
01 Sept 2017, 07:03Saying you are sorry just isn't good enough. I wish someone will rize up and burn down businesses that give such bad services. WITH THE *****S LOCKED INSIDE WHO PROVIDES THE ******* SERVICES
's update01 Sept 2017, 07:03
Reviewer Update
Saying you are sorry just isn't good enough. I wish someone will rize up and burn down businesses that give such bad services. WITH THE *****S LOCKED INSIDE WHO PROVIDES THE ******* SERVICES
's updateReviewer Update
02 Sept 2017, 13:31Thw following email us further proof of how *****ic mtn and their staff is! Good day ms Duma
This morning my wife tried to upgrade her phone as it was due. She could not! You assured me that due to the stupid mtn credit controllers this will not happen. What is going on there? Are all of mtn's staff retarded? Why did you lie to me? I am going to post this email as further PROOF of mtn's incompetence on hello peter.
Rest assured that you will be very sorry that you **** to me Khanyisile Duma!
's update02 Sept 2017, 13:31
Reviewer Update
Thw following email us further proof of how *****ic mtn and their staff is! Good day ms Duma
This morning my wife tried to upgrade her phone as it was due. She could not! You assured me that due to the stupid mtn credit controllers this will not happen. What is going on there? Are all of mtn's staff retarded? Why did you lie to me? I am going to post this email as further PROOF of mtn's incompetence on hello peter.
Rest assured that you will be very sorry that you **** to me Khanyisile Duma!
's updateReviewer Update
02 Sept 2017, 13:49This is mtn's only reply so far, the first and last.. .. Pathetic isn't it! Official private business reply
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have sent a request to our credit management team to contact you. You may alternatively contact them on ********** 000.
Regards,
Ishie
's update02 Sept 2017, 13:49
Reviewer Update
This is mtn's only reply so far, the first and last.. .. Pathetic isn't it! Official private business reply
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have sent a request to our credit management team to contact you. You may alternatively contact them on ********** 000.
Regards,
Ishie