MTN MESSES UP A SIMPLE UPGRADE!
I did my upgrade via your call centre on 20 March 2018 and ordered an iPhone SE. I have another contract under my name, also due for upgrade. I ordered the iPhone and ENQUIRED about the Samsung J7 Prime. Well, imagine my absolute frustration when my parcel arrived and it was none other than a Samsung J7 Prime and not the iPhone that I ordered!!!! Your useless call center now wants ME to drive all the way from Sandton to Northgate to return the phone and sort YOUR mess out! I have been a loyal customer for so many years and look how I get treated! STAY AWAY FROM MTN
Good day Natalie,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that you returned the incorrect device on 2018-03-28 and the upgrade for *** was then re-captured with the iPhone SE (IMEI No. ******1659) on the same day.
We would like to apologise once again for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Natalie,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that you returned the incorrect device on 2018-03-28 and the upgrade for *** was then re-captured with the iPhone SE (IMEI No. ******1659) on the same day.
We would like to apologise once again for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,