JL
JJ L
1 reviews | Active since Feb 2016
15 May 2016, 03:49
MTN messed up upgrade and sim swap
I have two contracts with MTN, one for my phone and one for my tablet. When I upgraded my phone, i had to do a sim swap because the new phone took a nano sim. After 24 hours the new sim was still not activated. When phoning the call center they tolled me that the sim swap were done on my tablet. How pathetic is this, they can't fix it over the phone. I have to go into the store again and waste my time again for a mess they did, and then they tell me I have to wait another 24 hour before it will be fixed.
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MTN South Africa's replyOfficial
16 May 2016, 20:59Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
MTN South Africa's reply16 May 2016, 20:59
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***