DC
Denise C
1 reviews | Active since Mar 2010
06 Apr 2016, 09:16
MTN messed up client contract when migrating
Originally I was with Autopage and MTN is the service provider.<br> Autopage has gone under and received a call that the migration to MTN is in process.<br> I have a CONTRACT and yet I keep getting told that I cannot make calls because I have insufficient funds.<br> Have been trying to contact MTN for the past week and no one has come back to me or sorted out this problem.<br> I cannot use my phone and this is the worst service ever received. When I was with autopage I never had any problems.<br> WHY CANT THIS GET SORTED OUT WHEN YOU HAVE A CONTRACT !!!
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2016, 16:28Hello dcaripis,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly dial *141*5# option 1 to manage usage, then option 1 again and option 1 to change the limit.
Please note that you will be liable to the out of bundle charges that will be accumulated as a result of the increased or removed limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly dial *141*5# option 1 to manage usage, then option 1 again and option 1 to change the limit.
Please note that you will be liable to the out of bundle charges that will be accumulated as a result of the increased or removed limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2016, 16:28
Official
Hello dcaripis,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly dial *141*5# option 1 to manage usage, then option 1 again and option 1 to change the limit.
Please note that you will be liable to the out of bundle charges that will be accumulated as a result of the increased or removed limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly dial *141*5# option 1 to manage usage, then option 1 again and option 1 to change the limit.
Please note that you will be liable to the out of bundle charges that will be accumulated as a result of the increased or removed limit.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,