MTN ****mers and incompetence

Bunch of *********** **** artists. My contract end date was 30/04/2026, I notified them to switch my number to Prepaid at the end of contract, they offer me a renewal/upgrade, which I declined. Then they charge me for a cancelation when my contract has ended. When I call them, seems like none of their staff knows their job. Been on a call for over 30min, waiting for someone to explain what cancelation I was charged for and why. They hang up on me, 30min of my time. And apparently all the managers are unavailable, so the best solution is to cut the call on me. I'm sure even the reference they gave me is **** - BO***. I WANT THE CHARGE REMOVED!!! Next I'm going to the Ombudsman and social media.