MTN ****mers

Having the most horrific experience at MTN for home internet. Their router give problems, after months of back and forth, in and out MTN stores, on 4 November 2025 they finally decide to cancel the existing router and issue new contract as I am on a month to month due to past bad experience. They have a internal system error, dont cancel the old router, leave both on my profile and still end up billing me for 2 routers while the other router is with them. To top it all, the MTN coverage department and customer care are speaking 2 totally different things when you call them, no one knows whats happening , they charge you for 2 months when u take the contract, I again paid for a 3rd time but still they want to restore my service in January 2026 only, but the error is on their site. I have been in and out the Cresta store for more then a month, paid 3 installments ,only had service for 1 month but I still don't have connection, with tears in my eyes, how much is a monthly rental at MTN . If you paying upfront, how do you end up owing ? Why can't MTN just replace damaged routers , why must you apply for a new contract all together, why must I as a paying client suffer for MTN incompetence and idiot system.