MTN Menlyn - ZERO FEEDBACK / CUSTOMER SERVICE

If I could give zero stars for the customer service of late (or rather lack thereof), I would. I’m actually infuriated that I cannot get any assistance from MTN. I have been a customer for a very long time (since I got my 1st phone number)

I recently upgraded my contract and then also wanted to add a deal to my contract (This was over a month ago) I was assisted by Samuel at MTN in Menlyn Shopping Mall on the lower ground floor and he said they don’t have the stock of what I’m looking for (WHICH IS CURRENTLY EVEN IN THE CATALOGUE) He advised he would place an order for me and advise on the progress and also chat to the rep once she comes into the store that week. I’M STILL WAITING FOR ANY FEEDBACK!!!

I went back into the store this past weekend and asked for Samuel, to which I was advised it was his weekend off. The gent who “assisted me” said he cannot place an order for me because if Samuel already has, then it will be a duplicated order, so while I stood there, he sent Samuel an email to remind him and to please contact me, and took my details and typed it on a mail and sent it to Samuel then and there.

Once again, absolutely no response. I’ve tried phoning multiple times over the past 2 days and either no one at the store answers the phone or they just go “hello….hello” and then disconnect the call.

I’m trying to obtain something through you, which just adds to your business but it seems rather apparent that no one gives a **** (for a lack of better words) If a product is advertised in YOUR CATALOGUE it is your responsibility to provide those deals. MTN is meant to be a service provider BUT THERE SEEMS TO BE NO CUSTOMER SERVICE!!!